Student Welfare


Supporting Every Student

The transition to student life and coping with the demands of academia can be at times difficult and your experience as a student is very important to us.

Our Student Support team offers confidential support, advice and referrals, and are also here to assist you on academic and study issues.

Welfare services

  • AAON offers a wide range of welfare services to help with the mental, physical, social and spiritual well-being of all domestic and international students. These services may include direct provision or referral, information and advice on counselling, crisis services, disabilities and equity issues, financial matters, legal issues, medical issues, mental health, peer mentoring, programs promoting social interaction, religious and spiritual matters, and stress-management.
  • Services will be provided at no additional cost to the student.

Equal opportunity

  • The principles and regulatory practices embraced by AAON aim to ensure that current and prospective students, clients and other stakeholders are treated fairly and equitably in their dealings with our faculty members and administrative staff.
  • As such, all engagement will be treated courteously and expeditiously throughout the application, selection and enrolment process,  and throughout the duration of your course. AAON provides equity in access to the level of training and support required by each student.
  • Not only will be you  supported in a manner that enables you to achieve your full potential but also success in your workplace training outcomes.
  • Furthermore, you will be provided with myriad opportunities to develop and successfully gain skills, knowledge and experience in every aspect of your vocational education and training.

Harassment, victimisation or bullying

AAON is committed to providing all students and faculty members with an environment free from all forms of harassment, victimisation and bullying, and will not tolerate any behaviour that harms, intimidates, threatens, victimises, offends, degrades or humiliates another person.Australian anti-discrimination legislation defines harassment as any form of behaviour that you do not want, that offends, humiliates or intimidates you and that creates a hostile environment.  This includes, as follows:

  • Examples of harassment are making fun of someone, spreading defamatory rumours, offensive jokes, ignoring someone, etc.
  • Victimisation is where a person is treated unfairly because they have made a discrimination complaint.
  • Bullying is verbal, physical, social or psychological abuse by a staff member or student. Bullying falls under health and safety legislation.

If you at any time feel that you are being harassed, victimised or bullied by a staff member or student, you should follow these steps.

Complaints can often be resolve if you raise them directly straight after the incident. If you are not comfortable doing this, you should lodge a complaint with AAON. If the complaint involves a staff member, you may raise the issue directly with the trainer or file a complaint following our Complaints and Grievances procedure.

Your Safety

Under the Workplace Health and Safety Act 2011, AAON follows the strict legislation guidelines to ensure that a safe environment is provided for both staff and students. In the same way, AAON has policies and procedures in place to ensure your safety and we provide information health, safety and welfare at the commencement of your course.

As a student you also have a responsibility to follow instructions and rules and to behave in ways that are safe and do not endanger the health and safety of others.  Please ensure that you:

  • Immediately report hazards to your trainer/assessor.
  • Seek assistance from a member of staff If you become ill or injured on campus.
  • Only assist another person who is ill or injured if it is safe to do so. If you’re not sure, call on a member of staff for assistance.
  • Complete an incident report as required.
  • Ensure you are familiar with Australian Academy of Nursing emergency evacuation procedures and in the case of an emergency, follow the instructions given to you.
  • Do not leave bags or personal belongings lying around where someone else could trip over them.
  • Do not smoke or drink alcohol on the premises.
  • Observe basic hygiene practices such as hand washing before handling and eating food and leaving toilets and wash basins clean and tidy, etc).

External Support Services

It’s important that you always have the right level of advocacy and support. Featured below are some helpful agencies and hotlines.

Reading and Writing Hotline

Telephone: 1300 655 506

For the price of a local call anywhere in Australia, the Hotline can provide you with advice and a referral to one of 1200 providers of courses in adult literacy and numeracy.


Telephone: 13 11 14

Anyone can call Lifeline. The 13 11 14 service offers a counselling service that respects everyone’s right to be heard, understood and cared for. They also provide information about other support services that are available in communities around Australia. If you feel that you might need telephone counselling, you can call about anything that might be troubling you.

Reach Out


Reach Out is a web-based service that inspires young people to help themselves through tough times, and find ways to boost their own mental health and wellbeing. Their aim is to improve young people’s mental health and wellbeing by building skills and providing information, support and referrals in ways they know work for young people.

Healthdirect Australia
Phone: 1800 022 222
Symptom checker, medicines and health information.

Phone: 1800 614 434
Free service for Australian adults who are experiencing difficulties with anxiety, stress, depression and low mood. Provides online screening assessments and treatment courses, or can help find local services.

Butterfly Foundation

Phone: 1800 334 673
Support for those experiencing an eating disorder and want to talk to someone.
When:8am to 9pm M-F (no public hols)

My Future

Career information and resources provided as a joint initiative of the Commonwealth, state and territory governments:

Rape & Domestic Violence Services Australia
Phone 1800 737 732 (1800 RESPECT)
A range of support services are available for people who have experienced sexual assault, domestic or family violence.

Study Sydney
NSW Government website for International Students. Information about living, learning and working in Sydney.  Get your free Sydney insider guide, information about arriving, international student airport welcome desk and much more.

The Anti-Discrimination Board of NSW
The Anti-Discrimination Board of NSW promotes anti-discrimination, equal opportunity principles and policies throughout NSW. It administers the anti-discrimination laws, and handles complaints under the Anti-Discrimination Act 1977 (NSW). It is part of the NSW Department of Justice.

Legal Aid NSW
Free legal helpline: 1300 888 529
State wide organisation providing legal services to socially and economically disadvantaged people across NSW.  Provider of legal services in most areas of criminal, family and civil law.

Multicultural Communities Sydney

Information for international students in Sydney from the City of Sydney Council. Website includes translations to major languages.

Sydney Multicultural Community Services
Phone: (02) 9663 3922, Fax: (02) 9662 7627
Address: 3 General Bridges Cres, Daceyville NSW 2032
Email: [email protected]

Sydney MCS focuses on providing specialised support services for the direct relief of suffering and enhancing the quality of life of people from CALD communities, including the aged, newly arrived migrants and refugees and those in crisis, suffering from language barriers, isolation, frailty, disability, sickness, dislocation, poverty, disadvantage, destitution, misfortune and helplessness.

Family & Community Services – Ageing, Disability & Home Care

ADHC is responsible for providing services and support to:

  • older people
  • people with a disability
  • their families and carers

For people with disability services include:

  • Early intervention for children and young people
  • Learning new skills for work or leisure
  • Everyday living support, including therapy, case management and behaviour support
  • Somewhere to live
  • Advocacy and information services
  • Help at home, including personal care, domestic tasks and meals