Diploma of Community Services


Diploma of Community Services

Course Overview

This qualification reflects the roles of community services, case management and social housing workers involved in the management, coordination and delivery of personalised services to communities, groups and individuals. At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Additionally, they also are able to provide direct support to individuals or groups of individuals and may be awarded the responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.

The Diploma of Community Services is likewise a pathway to some university courses.  

Career Outcomes

Those who complete the course could be expected to work as a:

  • Assistant Community Services Worker
  • Assistant Community Worker
  • Care Team Leader
  • Case Coordinator (Community Services)
  • Case Coordinator (Disability)
  • Community Access Coordinator
  • Community Care Manager
  • Community Development Worker for Social Housing
  • Community Housing Resources Worker
  • Community Housing Worker
  • Community Program Coordinator
  • Community Recreation Coordinator
  • Community Services Coordinator
  • Community Work Coordinator
  • Community Worker
  • Senior Youth Worker
  • Support Facilitator (Community Services)
  • Team Leader
  • Welfare Support Worker

Career Pathway

Successful completion of the CHC52015 Diploma of Community Services allows for advanced standing in a Bachelor of Social Work degree.

Course Location

This course is delivered in our purpose-built classrooms and nursing laboratories at Level 5 20-22 Macquarie Street Parramatta NSW 2150.

  • Classroom with data projection and a whiteboard
  • Clinical laboratory with beds, mannequins, technical equipment and consumables
  • Private study space
  • Campus with wi-fi capability

All practical placement is conducted in approved placement facilities.

Course Duration

This two-year course is delivered in 104 scheduled-tuition weeks. 

Course Structure

To obtain this qualification, students must complete 16 units as follows.

Code Title
TERM 1 HLTWHS004 Manage work health and safety
CHCLEG003 Facilitate workplace debriefing and support processes
CHCPRP003 Reflect on and improve own professional practice
CHCDIV003 Manage and promote diversity
Practical Assessment One day per week placement – 8 hours
TERM 2 CHCCCS007 Develop and implement service programs
CHCDEV002 Analyse impacts of sociological factors on clients in community work and services
CHCCOM003 Develop workplace communication strategies
Practical Assessment One day per week placement – 8 hours
TERM 3 CHCPRP001 Develop and maintain networks and collaborative relationships
CHCPRT003 Work collaboratively to maintain an environment safe for children and young people
CHCADV002 Provide advocacy and representation services
CHCDIS008 Facilitate community participation and social inclusion
Practical Assessment One day per week – 8 hours
TERM 4 CHCDIS005 Develop and promote positive person – centred behaviour supports
CHCPRP004 Promote and represent the service
CHCDIS010 Provide person – centred services to people with disability and complex needs
CHCCCS019 Recognise and respond to crisis situations
Practical Assessment One day per week – 8 hours

Course delivery arrangements

For full time local and international students, training will be delivered 3 days per week.  Two days of class hours will be 6 hours per day and one day of placement for 8 hours per day for a period of 52 weeks, per year.

Training has been arranged in clusters to allow for units with common themes to be delivered together and avoid unnecessary repetition.

Each cluster has a minimum of between 7-12 hours of self-study time. This is to allow time for students to complete learning tasks that may not have been completed in class or to undertake research for assessment tasks. Students are not required to attend Thursday and Friday during training weeks. This time could also be used for gaining paid work. Students on study visas must not work more than 20 hours per week.

During training sessions student will also have access to the clinical laboratory to learn and practice skills such as performing activities of daily living tasks for their clients, using equipment such as the lifting hoist, practicing safe manual handling and infection control techniques etc. before placement begins.


Assessment will occur through a combination of written assignments, and practical application projects. Although students will undertake formative assessment during class using workbooks for individual units, final assessments will be clustered. Each cluster will include tasks that need to be undertaken during placement so students can show how the skills and knowledge they have developed in class are applied. Each cluster may require a small amount of self-study and research in order to complete assessment tasks; however it is anticipated most work will be completed in class.

Entry requirements

There are no formal entry requirements, however students must be over 18 years of age and have completed a satisfactory police check. Students must have an English proficiency of IELTS level 5.0 or its equivalent.

All applicants must demonstrate an interest in, knowledge of, and suitability for work in the aged care industry. They must demonstrate the level of maturity required to be responsible for the care and support of older people. This will be assessed during an interview conducted prior to enrolment. International students will be required to attend a Skype interview as part of the course selection process.


Students are selected for enrolment by first assessing whether the student meets the published entry requirements of the course and then considering AAON’s capacity and enrolment numbers. Students are accepted on a first come, first served basis – meaning that where a course is full, students whose applications were received first will be offered enrolment first. If a course is full, students will be offered a place in the same course for the next available start date.

Course Credit

Students may be eligible for course credit as a result of previous study, prior experience or recognition of a competency currently held. The granting of course credit means that students do not have to complete part of the course because of existing experience and/or qualifications or statements of attainment.

Course credit can be provided through national recognition, credit transfer or recognition of prior learning. These terms are explained in detail in our Student Handbook. Students must apply for Course Credit prior to the end of the second week of the first term but are encouraged to apply at the time of course application. For further information about course credit and how to apply, contact our office.

To apply

To apply for enrolment in this course, students must:

  • Complete the course application form.
  • Certified police check

The application form can be found at www.aaon.edu.au and can be submitted to our office.

Course fees

The total fees for this course are $11,250.00 plus $500.00 application fee and course materials. This includes all tuition fees, materials and administration costs as detailed below.


Payment will be due as follows:

  • First payment – application fee of $500 and $5,625 for tuition fees and materials. This payment is due 7 days after the written agreement and letter of offer.
  • Second payment $5,625 for tuition fees and materials payable during Week 10.


Payment will be due as follows:

  • First payment – application fee of $500 and $11,500 for tuition fees and materials. This payment is due 7 days after the written agreement and letter of offer.

Other fees

RPL $200 per unit
Reissuing of testamurs and statements of results $50
Replacement textbooks

This cost will only apply if you damage or lose the texts provided as part of the course, and require additional copies.

At cost
Access to records  – per page of printing if required 20c a page

Enrolment and Orientation

Upon acceptance of a student’s application for enrolment, a letter of offer, as well as a written agreement and tax invoice for remaining fees, will be forwarded to students.

The first 2 (two) days of each course will include orientation and induction. Orientation will include information about the campus, accessing our support services and methods for achieving success throughout your study, including attendance and course progress requirements.

This course outline should be read in conjunction with AAON’s Student Handbook. This is found online at www.aaon.edu.au

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