Diploma of Community Services


Diploma of Community Services

Course Overview

This qualification reflects the roles of community services, case management and social housing workers involved in the managing, coordinating and /or delivering of person-based or centred services to individuals, groups and communities. At this level, workers have specialised skills in community services and work autonomously under the broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals.

Career Outcomes

Those who complete the course could be expected to work in the role of, as follows:

  • Assistant Community Services Worker
  • Assistant Community Worker
  • Care Team Leader
  • Case Coordinator (Community Services)
  • Case Coordinator (Disability)
  • Community Access Coordinator
  • Community Care Manager
  • Community Development Worker for Social Housing
  • Community Housing Resources Worker
  • Community Housing Worker
  • Community Program Coordinator
  • Community Recreation Coordinator
  • Community Services Coordinator
  • Community Work Coordinator
  • Community Worker
  • Senior Youth Worker
  • Support Facilitator (Community Services)
  • Team Leader
  • Welfare Support Worker

Entry requirements

There are no formal entry requirements, however students must be over 18 years of age and have completed a satisfactory police check. Students must have an English proficiency of IELTS level 6.0 with no score below 5 or its equivalent.

All applicants must demonstrate an interest in, knowledge of, and suitability for work in the aged care industry. They must demonstrate the level of maturity required to be responsible for the care and support of older people. This will be assessed during an interview conducted prior to enrolment. International students will be required to attend a Skype interview as part of the course selection process.

Career Pathway

Successful completion of this course allows for advanced standing in the Bachelor of Social Work at university.

Course Duration

The course can be successfully completed in one year ( 40 weeks, 2 semesters) of full time study.

Place of Study

This course is delivered in our purpose-built classrooms and nursing laboratories at Level 5 20-22 Macquarie Street Parramatta NSW 2150. It includes, as follows:

  • Classroom with data projection and a whiteboard
  • Clinical laboratory with beds, mannequins, technical equipment and consumables

Private study space

  • Campus with Wi-Fi capabilities
  • All practical placement is conducted in approved placement facilities.

Course Structure

To obtain this qualification, students must complete 16 units as follows.

Code Title
TERM 1 HLTWHS004 Manage work health and safety
CHCLEG003 Facilitate workplace debriefing and support processes
CHCPRP003 Reflect on and improve own professional practice
CHCDIV003 Manage and promote diversity
Practical Assessment One day per week placement – 8 hours
TERM 2 CHCCCS007 Develop and implement service programs
CHCDEV002 Analyse impacts of sociological factors on clients in community work and services
CHCCOM003 Develop workplace communication strategies
Practical Assessment One day per week placement – 8 hours
TERM 3 CHCPRP001 Develop and maintain networks and collaborative relationships
CHCPRT003 Work collaboratively to maintain an environment safe for children and young people
CHCADV002 Provide advocacy and representation services
CHCDIS008 Facilitate community participation and social inclusion
Practical Assessment One day per week – 8 hours
TERM 4 CHCDIS005 Develop and promote positive person – centred behaviour supports
CHCPRP004 Promote and represent the service
CHCDIS010 Provide person – centred services to people with disability and complex needs
CHCCCS019 Recognise and respond to crisis situations
Practical Assessment One day per week – 8 hours

Course delivery arrangements

  • For full time local and international students, training will be delivered 3 days per week. Two days of class hours will be six hours per day and one day of placement for eight hours per day for a period of 40 weeks.
  • Training has been arranged in clusters to allow for units with common themes to be delivered together and avoid unnecessary repetition.
  • Each cluster has a minimum of between seven-12 hours of self-study time. This is to allow time for students to complete learning tasks that may not have been completed in class or to undertake research for assessments tasks. Students are not required to attend Thursday and Friday during training weeks. This time could also be used for gaining paid work. Students on study visas must not work more than 20 hours per week.
  • During training sessions student will also have access to the clinical laboratory to learn and practice skills such as performing activities of daily living tasks for their clients, using equipment such as the lifting hoist, practising safe manual handling and infection control techniques etc. before placement begins.


  • Assessment will occur through a combination of written assignments, and practical application projects.
  • Although students will undertake formative assessment during class using workbooks for individual units, final assessments will be clustered. Each cluster will include tasks that need to be undertaken during placement so students can show how the skills and knowledge they have developed in class are applied. Each cluster may require a small amount of self – study and research in order to complete assessment tasks; however it is anticipated most work will be completed in class.


  • Students are selected for enrolment by first assessing whether the student meets the published entry requirements of the course and then considering AAON’s capacity and enrolment numbers.
  • Students are accepted on a first come, first served basis – meaning that where a course is full, students whose applications were received first will be offered enrolment first.
  • If a course is full, students will be offered a place in the same course for the next available start date.

Course Credit

  • Students may be eligible for course credit as a result of previous study, prior experience or recognition of a competency currently held. The granting of course credit means that students do not have to complete part of the course because of existing experience and/or qualifications or statements of attainment.
  • Course credit can be provided through national recognition, credit transfer or recognition of prior learning. These terms are explained in detail in our Student Handbook. Students must apply for Course Credit prior to the end of the second week of the first term but are encouraged to apply at the time of course application.

To apply

To apply for enrolment in this course, students must:

  • Complete the course application form.
  • (International Students) Enclose a certified police check and submit to our office.
  • Please click here for further information on Fees and Payments
  • For further information about course credit, contact our office.

After the payment has been received

Upon acceptance of a student’s application for enrolment, a letter of offer, as well as a written agreement and tax invoice for remaining fees, will be forwarded to students.

Orientation and Induction

The first two days of each course will include orientation and induction. Orientation will include information about the campus, accessing our support services and methods for achieving success throughout your study along with the key attendance and course progress requirements.

Student Handbook

This course outline should be read in conjunction with AAON’s Student Handbook.

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