Certificate III in Individual Support


Certificate III in Individual Support

Course Overview

This qualification addresses work undertaken primarily in residential facilities allow applicants to undertake work primarily in residential facilities under direct or regular supervision within clearly defined organisation guidelines and service plans.

These workers, as follows:

  • carry out activities to maintain personal care and/or other activities of living for people in an aged care setting
  • carry out activities related to an individualised plan
  • report directly to a supervisor and are not responsible for other workers

Career Outcomes

Those who complete the course could be expected to work, as follows:

  • accommodation support worker assistant in nursing
  • care assistant
  • care service employees
  • community care worker
  • community support worker
  • disability service officer (in some jurisdictions)
  • home care assistant in-home respite worker
  • personal care assistant
  • personal care giver/worker
  • residential care worker
  • support worker in-home respite worker

Career Pathway

  • Successful completion of this course allows for advanced standing in the Certificate IV in Ageing Support.

Course Duration

  • The full course can be completed in 26 weeks of full time study ( one semester).

Place of Study

This course is delivered in our purpose-built classrooms and nursing laboratories at Level 5 20-22 Macquarie Street Parramatta NSW 2150. It includes, as follows:

  • Classroom with data projection and a whiteboard
  • Clinical laboratory with beds, mannequins, technical equipment and consumables

Private study space

  • Campus with Wi-Fi capabilities
  • All practical placement is conducted in approved placement facilities

Course Structure

To obtain this qualification, students must complete 13 units, as follows.

Code Title
Cluster One HLTWHS002 Follow safe work practices for direct client care
Cluster Two HLTAAP001 Recognise healthy body systems in a health care context
Cluster Three CHCDIV001 Work with diverse people
CHCLEG001 Work legally and ethically
CHCCOM005 Communicate and work in health or community services
CHCCCS023 Support independence and well-being
Cluster Four CHCCCS015 Provide Individualised Support
CHCCCS023 Support Independence and Well Being
CHCAGE001 Facilitate the empowerment of older people
CHCAGE005 Provide support to people living with dementia
CHCCCS011 Meet personal support needs
Cluster Five HLTHPS006 Assist clients with medication
CHCCCS025 Support relationships with carers and families
CHCHCS001 Provide home and community support services

Course delivery arrangements

  • For full time local and international students, training will be delivered three days per week. Two days of class hours will be six hours per day and one day of placement for 8 hours per day for a period of 24 weeks.
  • Training has been arranged in clusters to allow for units with common themes to be delivered together and avoid unnecessary repetition.
  • Each cluster has a minimum of between seven-12 hours of self-study time. This is to allow time for students to complete learning tasks that may not have been completed in class or to undertake research for assessments tasks. Students are not required to attend Thursday and Friday during training weeks. This time could also be used for gaining paid work. Students on study visas must not work more than 20 hours per week.
  • During training sessions student will also have access to the clinical laboratory to learn and practice skills such as performing activities of daily living tasks for their clients, using equipment such as the lifting hoist, practising safe manual handling and infection control techniques etc. before placement begins.


  • Assessment will occur through a combination of written assignments, and practical application projects. Although students will undertake formative assessment during class using workbooks for individual units, final assessments will be clustered. Each cluster will include tasks that need to be undertaken during placement so students can show how the skills and knowledge they have developed in class are applied.
  • Each cluster may require a small amount of self-study and research to complete assessment tasks; however, it is anticipated most work will be completed in class.

Entry requirements

  • There are no formal entry requirements; however students must be over 18 years of age and have completed a satisfactory police check. Students must also have English proficiency of IELTS level 5.0 or its equivalent.
  • All applicants must demonstrate an interest in, knowledge of, and suitability for work in the aged care industry. They must demonstrate the level of maturity required to be responsible for the care and support of older people. This will be assessed during an interview conducted before enrolment.
  • International students will be required to attend a Skype interview as part of the course selection process.


  • Students are selected for enrolment by first assessing whether the student meets the published entry requirements of the course and then considering AAON’s capacity and enrolment numbers.
  • Students are accepted on a first come, first served basis – meaning that where a course is full, students whose applications were received first will be offered enrolment first.
  • If a course is full, students will be offered a place in the same course for the next available start date.

Course Credit

  • Students may be eligible for course credit as a result of the previous study, prior experience or recognition of a competency currently held. The granting of course credit means that students do not have to complete part of the course because of existing experience and/or qualifications or statements of attainment.

To apply

To apply for enrolment in this course, students must:

  • Complete the course application form.
  • (International Students) Enclose a certified police check and submit to our office.
  • Please click here for further information on Fees and Payments
  • For further information about course credit, contact our office.

After the payment has been received

Upon acceptance of a student’s application for enrolment, a letter of offer, as well as a written agreement and tax invoice for remaining fees, will be forwarded to students.

Orientation and Induction

The first two days of each course will include orientation and induction. Orientation will include information about the campus, accessing our support services and methods for achieving success throughout your study along with the key attendance and course progress requirements.

Student Handbook

This course outline should be read in conjunction with AAON’s Student Handbook.

Also view